COMPLAINING STRATEGIES USED BY THE EFL LEARNERS OF ENGLISH STUDY PROGRAM IN RIAU

Sri Mahmudah, Indah Tri Purwanti, Rumiri Aruan

Abstract


ABSTRACT

This study investigated the types of complaining strategies produced by the EFL learners of English Study Program at the University of Riau. This was descriptive qualitative study accompanied by descriptive statistics. The participants of this research were 36 EFL students of the English Study Program elected by using cluster random sampling technique. The data was collected by using a DCT( Discourse Completion Task) consisting of some situations in which students were requested to express their complaint. The result showed that the students mostly used direct complaint strategies. Furthermore, within the overall strategies, direct accusation strategy appeared as the strategy mostly employed by students in their daily interaction. This means that they prefer to give a direct and simple complaint by using a question to accuse the complainant directly. Moreover,  they  complain by using an Indonesian structural context as their L1 which was not appropriate in the English structural context as their L2.

 

Keywords:  complaint strategies, speech acts, politeness


References


REFERENCES

Al-Hindawi, F. H., & Alkhazaali, M. A. R. (2016). A critique of politeness theories. Theory and Practice in Language Studies, 6(8).

Alzeebaree, Y., & Yavuz, M. A. (2017). Realization of the speech acts of request and apology by middle eastern EFL learners. Eurasia Journal of Mathematics, Science and Technology Education, 13(11).

Bayat, N. (2013). A study on the use of speech acts. Procedia-Social and Behavioral Sciences.

Bikmen, A., & Martı, L. (2013). A study of complaint speech acts in Turkish learners of English. Education and Science, 38(170), 253-265.

Brown, P. (2015). Politeness and Language. International Encyclopedia of the Social & Behavioral Sciences: Second Edi, 2 (18)

Center for Advanced Research on Language Acquisition (2019).Pragmatics and speech acts.Retrieved from http://carla.umn.edu/speechacts/

Creswell, J. (2014). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches. California: SAGE publications.

Drid, T. (2018). Language as action: Fundamentals of the speech act theory. Praxis International Journal Of Social Science And Literature, 1(10).

Dylgjeri, A. (2017). Analysis of speech acts in political speeches. European Journal of Social Sciences Studies,2(2),19-26.

Edwards, Derek. (2005). Moaning, whinging and laughing: The subjective side of complaints. Discourse Studies, 7, 5-29.

Eshraghi, A., & Shahrokhi, M. (2016). The Realization of Complaint Strategies among Iranian Female EFL Learners and Female Native English Speakers: A Politeness Perspective. In the International Journal of English

Farnia, M., Buchheit, L., & binti Salim, S. B. (2010). “I need to talk to you”–A contrastive pragmatic study of the speech act of complaint in American English and Malaysian. The International Journal of Language Society and Culture, 30.

Frescura, M. (1995). Face orientations in reacting to accusatory complaints: Italian L1, English L1, and Italian as a community language. Pragmatics and Language Learning, 6, 79-108.

Griffiths, P. (2006). Introduction to English semantics and pragmatics. Edinburgh university press.

Grundlingh, L. (2018). Memes as speech acts. Social Semiotics.

Hartono. (2019). Metodologi Penelitian. Pekanbaru : Zanafa Publishing.

Hashim, S. S. M., & Safwat, S. (2015). Speech acts in political speeches. In the Journal of Modern Education Review.

Khamrakulov, G. (2020). Politeness Theory In Language. Mental Enlightenment Scientific-Methodological Journal, 2020(2), 151-157.

Li, R., & Suleiman, R. R. R. (2017). Language proficiency and the speech act of complaint of Chinese EFL learners. 3L: Language, Linguistics, Literature®, 23(1).

Maheswari, P. A. M., Tantra, D. K. (2018). Complaint Acts Expressed by The Tenth Grade Students at Sekolah Menengah Kejuruan Negeri 1 Sukasada. Jurnal Pendidikan.

Matsumoto, Y. (1988). Reexamination of the universality of face: Politeness phenomena in Japan. Journal of Pragmatics, 12, 403-426.

Miller, J.H. (2005). Literature as conduct:Speech Acts in Henry James. Stanford University Press.

Moon, K. (2001). Speech Act Study: Differences Between Native And Nonnative Speaker Complaint Strategies.

Noisiri, W. (2002). Speech Act of Complaint: Pragmatic Study of Complaint Behaviour between Males and Females in Thai. University of Sussex, 1-18.

Oktadistio, F., & Aziz, M. (2018). An Analysis of Direct and Indirect Speech Acts Performed by Main Character in The Movie Revenant Script. Journal of English Education and Teaching, 2(1).

Purwadi, D., & Sihombing, L. (2012). Speech Acts in Julia Gillards’s Speeches. Transform Journal of English Language Teaching and Learning of FBS UNIMED, 1(2)

Ramdani, F., & Indrayani, L. M. I. M. (2018). Complaining Expressions Used by The Characters in The Movie Entitled Two Weeks Notice: A Pragmatics Study. Journal of English Language Teaching in Indonesia, 6(2).

Rosyidi, A. Z., Mahyuni, M., & Muhaimi, M. (2019). Illocutionary Speech Acts Use by Jokowidodo in First Indonesia Presidential Election Debate 2019. International Journal of Multicultural and Multireligious Understanding, 6(2), 735-740.

Razaak, S. F. A., & Jamil, A. K. F. (2016). A Pragmatic Study of Complaints. In Eur Acad Res. researchgate.net.

Searle, J. R. (1969). Speech acts: An essay in the philosophy of language. Cambridge: Cambridge University Press.

Sirbu, A.(2015). The significance of language as a tool of communication. Scientific Bulletin" Mircea cel Batran" Naval Academy, 18(2), 405.

Sukyadi, D. (2011). Complaining in EFL Learners: Differences of Realizations between Men and Women (A Case Study of Indonesian EFL Learners at the English Department of The Indonesian University of Education). PAROLE: Journal of Linguistics and Education, 2(1 April), 1-25.

Tanck, S. (2002). Speech act sets of refusal and complaint: A comparison of native and non-native English speak[1]ers’ production. TESOL, American University, Washington, DC.

Tatsuki, D. H. (2000). If my complaints could move: An interlanguage study of aggression. Journal of Pragmatics, 32, 1003-1017.

Wannaruk, A. (2005). Pragmatic transfer in Thai EFL refusals. Paper presented at the13th Annual KOTESOL International Conference, October 15-16, Seoul, Korea.

Wijayanto, A., Laila, M., & Prasetyarini, A. (2013). A Pragmatic Analysis of Complaining Strategies Used by Social Media Users in Responding to the Deal of the Century. English Language Teaching, 6(10).

Wu, H. C & Takahashi. (2016). Developmental Patterns of Interlanguage Pragmatics in Taiwanese EFL Learners: Compliments and Compliment Responses. The Asian EFL Journal Quarterly. 18(1)

Zhang, D. (2001). The speech act of complaining: a cross-cultural comparative study of Chinese and American English speakers.

.




DOI: http://dx.doi.org/10.33578/pjr.v6i3.8631

Refbacks

  • There are currently no refbacks.


Copyright (c) 2022 JURNAL PAJAR (Pendidikan dan Pengajaran)

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

JURNAL PAJAR (Pendidikan dan Pengajaran)

Secretariat
Program Studi Pendidikan Guru Sekolah Dasar
Gedung B1, FKIP Universitas Riau
Kampus Bina Widya Km. 12,5 Simpang Baru Panam
Pekanbaru Riau Indonesia 28293
e-mail : pajar@ejournal.unri.ac.id